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Privacy Policy

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by simplejungle.com and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.


How Do We Use Your Information?

    Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).

    Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).

    Update our records and maintain your account with us.

    Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

    Improve the content and appearance of our website or catalogues, to ensure that content from our website and our catalogues are presented in the most effective manner for you.

    Comply with our legal requirements (For example we are obliged to pass your details to the TV Licensing Authority when you purchase a television).

    Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).

With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.

If you have indicated that you would like us to, we may also pass your information onto other companies in the Harrods Group, or carefully selected third parties who may inform you about their products and services which may be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.


How We Collect Your Information?

 We may collect and process your information as follows:

    Information that you provide by filling in forms on our website for transactional, employment or any other purposes.

    Details of transactions you carry out through our site or when telephoning us and of the fulfilment of your orders.

    If you contact us, we may keep a record of that correspondence.

    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

    Details of your visits to our website and the resources that you access.

Security Policy

  Security of our website is of utost importance to us. Our site uses software to provide high level SSL encryption technology. There are two simple ways to check if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and the 'http' will be replaced with 'https' at the front of simplejungle.com in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication.

We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.